The training and development of employees in William Hill Essay Example for Free

The training and development of employees in William Hill Essay Training is essential for both employees and employer if they want to be effective within the organisation and also for a company like William Hill to stay competitive within their market. The reason why training is important to employees is to enable them to achieve their maximum potential in their current position, it is needed also to develop them to create further opportunities within the organisation because employees are likely to be better educated and become multi-skilled. Training should be ongoing within William Hill in developing the employees skills within the business. William Hill believes training is very essential for their company especially when it proves for employees to develop within the organisation and continuing to meet objective. The training and development of employees in William Hill is imperative for the performance or the company as they are in a competitive market. William Hill has to inform workers to be aware of surroundings in the area that they work. The main types of training which businesses are using are Induction, on and off the job training and induction because they are successful in degree of the work format in different organisations needs. Training firstly takes place with induction in William Hill plc to enable new employees settle in quickly and feel comfortable to stay within their organisation. Induction programmes are not usually about a specific job the employee will be doing, but the way in which the business works. Then they have off and on the job training, which takes place in different methods. Induction This is the training provided for new employees and in this program they will learn the following: * Where everything around the workplace is such as the essentials which are fire exits, toilets, staff canteen, basically they will get a guided tour of their place of work. * They will go through the employees hour of work, who their manager is, name tags, uniform and training which will be provided for them in the future. * Booklets will handed out concerning sickness procedures, perks, grievance procedures, health and safety regulations and William Hills mission statement. All new recruits are taken through induction program at William Hill which is designs to give employees a broad understanding of the business indifferent contexts because it is a way in which William Hill can communicate and develop a relationship with employees and ditto with customers. This also ensures customer care due to its importance it will enable William Hill to keep their customers loyal. A booklet named You and William Hill is an outline of what expected of each employee and information concerning your uniform which is either a black or navy blue trousers or skirt and a white shirt/top with a William scarf and name tag. Mentoring Mentoring involves the trainee being paired with more experienced employee. This is a good way to train employees as they are able to carry out the tasks that they would be performing if they were really doing the job. The mentor is there to assist the employee if they have any problems. William Hill can implement this type of training as a means for the employ that feel less confident within the workplace to gain a higher self esteem level. Having someone they feel comfortable with would make them work better and they can adapt interactive skills with that person, enabling them to use it on others. William Hill would be encouraging a more cohesive environment if this was one of their training methods. Coaching Coaching is a planned process requiring time and resources, and will be more effective if the coaching manager is trained in coaching techniques and committed to the approach. A coach may guide a trainee through procedures that they may carry out in the future. Sitting next to Nellie is a traditional type of on the job training. Nellie is the experienced worker there to guide you along your way. However this may cause complications for the company as the quality of the training depends on the ability of the trainer. William Hill could use this as they could teach employees about what goes on in the business. Its a lot easier for the employee to ask questions about things that they may feel they dont understand and have them answered there and then. Also being able to have areas demonstrated in a practical format would benefit the employee. Apprenticeships Apprenticeships provide people with broad based training along along with key skills. After they complete the course they graduate and become an employee. They aim to give a number of people undergoing training who achieve NVQs of at least level 3 for technical, craft and junior management skills. In my opinion William Hill Smith might not use this as they would probably just have part time workers, e.g. students wanting part time jobs in summer. On the job On the job training is done within the premises. Some jobs require no experience so the training will be done on arrival. This is appropriate in areas like Shop floor workers learning how to use the till, or a new clerical assistant will need to understand the filing system. William Hill will use this as they could train new employees how to interact with others. Shop floor workers can see first hand how workers that are more experienced than them handle customers, whethwer theyre nice or difficuit. Off the job training Off the job training is done off the premises. This may take place in another branch or as a college course. This is done to widen the employees skills and develop the ability that the individuals already have. Depending on the position that the employee has William Hill can send the worker on a course to develop his/her skills. Managerial positions may require this as their role is much more intense, e.g. dealing with employees or customers that may not be happy with the performance of employees. Transferable skills Transferable skills are skills that once they are learnt they can be used in many situations. Key skills of Application of Number, Communication, and Information Technology are used to develop a technique you already have. William Hill use this as it would be appropriate in their type of industry. The development of the skill that the employees possess would be needed if they were to move to another company for employment. Granted that all the skills cant be used within all industries within the same field the basic knowing of what to do in a certain predicament would be needed by the employee. William Hill providing this for them would improve their imge. Non Transferable skills These skills are specific to the job at hand. The skills you learn can only be used in a particular situation. William Hill wouldnt use this as the workers can become more productive if they learn different skills. Rotating them around would motivate them to help others and if they are to be relocated into another branch then they wouldnt need to adapt very much to they way of working. GNVQS GNVQS are a work related alternative to GCSE and A Level. This is basically the digestion of knowledge of what some companies may do. The aim is to provide education to students that want to enter a particular area of work. To progress from this area would be to move into work where an NVQ may be taken, or to move to another level (e.g.) level 2 to level 3 or level 3 to higher education (university). William Hill doesnt use this as training as the company isnt in this type of industry. If they chose to send their employees off the job for training, in a college they may prepare the employees for the basic knowledge they would need. Development This is enable individuals within William Hill to realise their potential for growth in the organisation. There are many ways you can measure individuals potential, such as appraisal, an analysis of employees performance or a system of assessment centres. There are also many ways an employee can be rewarded for their potential, such as promotion, job rotation, job enlargement, and job enrichment. William Hill offer all staff all the opportunity to develop themselves, that is why if one has the ability can progress to management level and then given the opportunity will have to go through management induction program, this will aid William Hill as workers will be more motivated as they will gain a sense of achievement which leads to greater employee retention. Training is very important for William Hill as well staff because well trained workers will be more productive and this will enable the company to meet objectives set which will increase profit. This is also good for employees especially concerning performance relate pay because a higher dividend is given. It will help save cost as there will be less waste due to fewer mistakes made also the corporate image will be enhanced because the work force are better skilled and motivated. Training and Development can increase customer satisfaction and loyalty indirectly as work will be done more efficiently and they will be more motivation to keep customers happy also it can make William Hill more competitive as they will be performing better at work.

The Confident Man or Woman :: College Admissions Essays

The Confident Man or Woman I'm one of those people that are never satisfied. That's not to say that I don't enjoy life, far from it. It's more that I am always analysing, thinking and predicting. The outcome of all this, is that I like to try different ways of doing things. Sometimes the new way doesn't work, sometimes it does and I try to bed it down before moving on to the next improvement. Perhaps, part of the reason I am this way is that I'm task oriented, (a psych term if ever there was one). As a rule, I don't care how I get there, but once I set myself a goal, I don't stop till it's achieved. I rarely think about ego, my own or anyone else's, nor do I tend to worry about people's feelings. This has dropped me in a lot of hot water, both in my private life and at school. I say that something is not going to plan and therefore needs to be fixed and the person responsible for that thing invariable takes offence. Clearly I am calling into question their right to exist as a human being. Why are so many people so thin skinned? If I don't feel anything negative towards someone, and therefore no hint of sarcasm or accusation should enter my words, and I am stating nothing but facts and agreed objectives, where is the justification to take offence? Are we so far down the road to political correctness that we can no longer even talk about areas that need work, without being accused of being insensitive, authoritative, etcetera? As another example, while playing tennis doubles I ask my partner to cover more of the centre-court when I am receiving. I explain that the server has a wide angle serve which is forcing me to return from outside of the court entirely. Do I get a nod of agreement and a more effective team? No. I get hostility because the message inferred was that my partner was not pulling her weight or was responsible for the last point lost or some other imagined insult.

Whilst Lady Macbeth

In this essay I am will be analysing how Shakespeare and Duffy present madness in â€Å"Macbeth† and â€Å"Havisham†. Macbeth is a play by William Shakespeare. It starts off with three witches who tell Macbeth that he will become the king. Macbeth kills the king and becomes king. Macbeth is beheaded by Macduff who was born by Caesarean section which was not considered to be born of a woman. The play was set in the Jacobean era. The Jacobean Era refers to the time in English and Scottish history that concurs with the reign of King James VI of Scotland, who also received the crown of England in 1603. Havisham† is a poem written by Carol Ann Duffy. This poem is spoken by Miss Havisham, a character in Dickens’ Great Expectations. Jilted by her scheming fiance, she continues to wear her wedding dress and sit along with the remains of breakfast for the rest of her life, while she plots her revenge on all men. She hates her spinster state – of which her unmarried family name constantly reminds her. In this section, I will tell you the similarities in Lady Macbeth and Miss Havisham. Lady Macbeth and Miss Havisham share some similarities in their madness. For example, Lady Macbeth shouts, â€Å"Out damned spot! Out I say! † This quote indicates that she sense that she is responsible for the murder of the king so she hallucinates and imagines that the king’s blood is still on her. Also Miss Havisham says, â€Å"Beloved sweetheart bastard. † This quote shows that she still cares for him but she also hates him. This Language device that is used is called an oxymoron. Another Similarity is that metaphors are used in both texts. For example, Lady Macbeth says, â€Å"will these hands ne'er be clean? † This quote suggests that she cannot get rid of her guilt like she cannot get rid of the blood on her hands. Miss Havisham says, â€Å"Ropes on the back of my hands†¦ † This quote represents her aging, as well as the years spent ‘wringing her hands’ with emotion, anger and nerves. In this section, I will tell you the differences in Lady Macbeth and Miss Havisham. Lady Macbeth and Miss Havisham also share some differences in their madness. For example, Lady Macbeth deserves her madness whilst Miss Havisham didn’t. You can see this when Lady Macbeth says, â€Å"What need we fear who knows it, when none can call our power to account? † This quote shows that she is feeling anxious about the killing of the king and is afraid that someone might challenge her authority. Whilst Miss Havisham says, â€Å"the dress yellowing, trembling if I open the wardrobe. † This quote indicates that time has passed and that she literally trembles when she looks at the clothes of her past as she was an innocent victim. Another difference is Lady Macbeth’s madness is rooted from her guilt of murder and repentance whilst Miss Havisham’s madness is rooted from revenge and the pain and sorrow she has felt. This can be seen when Lady Macbeth says, â€Å"Yet who would have thought the old man to have had so much blood in him† This quote shows that Lady Macbeth has become delusional over the sin she has committed and is losing her mind and is going on a psychotic rant. Whilst Miss Havisham says, â€Å"Not a day since then I haven’t wished him dead. This quote shows that Miss Havisham is being tormented by a memento from her wedding dress which reminds her of the betrayal of her fiance. Havisham also uses enjambment to show the feelings of her past are ongoing and is reflected through the use of the run on lines. In my opinion, I think that Miss Havisham deserves more sympathy than Lady Macbeth as Havisham was jilted on her wedding day and I think that having your lover leave you on the most special day of your life can leave you traumatised and upset. I think that Lady Macbeth as an evil lady as she actually decided to kill Duncan when she saw Macbeth’s letter even though Macbeth didn’t decide to kill him and wasn’t ready to do it either. Lady Macbeth deserves to go mad since that is like her own punishment for her crime In conclusion, Shakespeare and Duffy both present madness in Lady Macbeth and Miss Havisham in a number of ways, both similarly and differently. Readers are bound to feel more sympathy for Havisham then they are for Lady Macbeth due to the fact that Havisham is the victim in her story whilst Lady Macbeth is portrayed as the villain. Havisham is seen as the victim because she has been left by her fiance on the day of her wedding and then was left to suffer the rest of her life alone. Lady Macbeth is seen as the villain as she killed King Duncan with absolutely no remorse in her actions whatsoever at the time, she has just shown remorse after falling ill and ranting about the blood from the king being irremovable. It is common psychology that we feel more sympathy for Havisham as she has done no wrong and was betrayed. We view Lady Macbeth as evil as she killed a man out of greed and for her own gain.

President Kennedy and the Vietnam War Essay - 1806 Words

From the 1880s until World War II, France governed Vietnam as part of French Indochina, which also included Cambodia and Laos. The country was under the formal control of an emperor, Bao Dai. From 1946 until 1954, the Vietnamese struggled for their independence from France during the first Indochina War. At the end of this war, the country was temporarily divided into North and South Vietnam. North Vietnam came under the control of the Vietnamese Communists who had opposed France and aimed for a unified Vietnam under Communist rule. Vietnamese who had collaborated with the French controlled the South. For this reason the United States became involved in Vietnam because it believed that if all of the country fell under a Communist†¦show more content†¦Another problem JFK had inherited was Diem from Eisenhower. Kennedy’s cabinet members were made up of many different thinkers. Dean Rusk, the Secretary of State believed that there was a communist plot to take over the world and it must be stopped. Walt Rostow, the presidential advisor believes that we should use military force to cut off supplies to the Vietcong, have large scale bombings of North Vietnam and accelerate modernization in South Vietnam. General Maxwell Taylor criticized Eisenhower’s conventional training efforts. McGeorge Bundy, the NSC advisor wanted to attack the Vietcong and North Vietnam if necessary. George Ball believed that Diem regime was corrupt and to create democracy in Vietnam was impossible. Kennedy first role as president was to focus on issue involving the dangerous crisis over Berlin, on Cuba, and on the future of Laos. JFK first sends advisors to Vietnam to recommend a course of action during May 1961. Lyndon B. Johnson, Vice-President, visits South Vietnam and recommends strong commitment. In June 1961, the State Department report had three objectives: #61623; provide military protection to peasants #61623; convince Diem to implement social and economic reforms #61623; create a self-sustaining economy in South Vietnam That same year in December, the State Department claims in a public report that Vietnam is threatened by a â€Å"clear and presentShow MoreRelatedThe Failure Of Guerilla Warfare Methods During The Vietnam War1369 Words   |  6 PagesWarfare Methods in the Vietnam War: An Analysis of the Causality of the â€Å"Counter Insurgency† Governmental Policies and the Presidential Campaign of 1968 This colloquium will define the connection between various sources related to the â€Å"counter insurgency† policies of the American government throughout the 1960s that caused a slow escalation of the Vietnam War in the fight against communist expansion in Southeast Asia. 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